1. Information we collect
Dr. Ankireddy's Sneha Homeopathy Clinic (“Sneha Homeopathy”, “we”, “us” or “our”) may collect the following information when you use this website or contact the clinic:
- Contact details: your name, phone number and email address.
- Enquiry details: the message you submit, preferred consultation mode, appointment request and subsequent communications with the clinic.
- Health-related information: anything you choose to include in an enquiry or later provide for clinical care. Please do not upload or send medical reports through the website form unless clinic staff specifically ask you to use an approved channel.
- Technical and usage data: information such as device and browser type, approximate location, pages viewed, referral source and interactions collected by our analytics and hosting services.
2. How we use information
We use personal information only for relevant, stated purposes, including to:
- respond to enquiries and confirm or manage appointments;
- provide in-clinic or online consultation services you request;
- maintain appropriate clinical, administrative and billing records;
- operate, secure, troubleshoot and improve the website;
- understand website traffic and the usefulness of our content; and
- meet applicable legal, regulatory or professional obligations.
We do not sell or rent personal information.
3. Consent and lawful use
When you submit an appointment or contact form, you ask us to use the information provided to respond and arrange the requested service. Where consent is the applicable basis for processing, you may withdraw it by contacting us. Withdrawal does not affect processing already completed and may limit our ability to continue a requested service.
We may also process information where necessary for a lawful purpose, compliance obligation, safety, fraud prevention or another use permitted by applicable Indian law.
6. Retention and security
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, continuity of care, dispute handling, and legal or professional record-keeping requirements. Retention periods can differ by record type.
We use reasonable administrative and technical safeguards and limit access to authorised people. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
7. Your privacy rights
Subject to applicable law and relevant exceptions, you may ask us for a summary of personal information being processed, request correction or erasure, withdraw consent, or raise a grievance. We may need to verify your identity before acting on a request.
We may retain information where continued storage is required for a legal, regulatory, safety or professional reason. If a grievance is not resolved through our process, you may have the right to approach the Data Protection Board of India when the relevant provisions apply.
8. Children’s information
A parent or lawful guardian should submit enquiries and provide consent for a child. Please do not allow a child to submit personal or health information independently through this website.
9. Policy updates
We may update this policy when our website, providers or legal obligations change. The revised version will be posted here with a new “Last updated” date. Material changes may also be communicated through an appropriate additional notice.
10. Contact and grievances
For a privacy request, correction, withdrawal of consent or grievance, contact Dr. Ankireddy's Sneha Homeopathy Clinic at snehahomeopathy2022@gmail.com or +91 95158 69819. You may also use our contact page.
Postal address: Shop No 11, Model Tower, Near Warangal Rice Stores, Brij Syed Rd, Bapuji Nagar, Bowenpally, Secunderabad, Telangana 500011.